Russell IPM
Our Customer Service Advisor Stands Out


Today Russell IPM commended our Customer Care Advisor Emilie Preece for her recent achievement in completing her Apprenticeship in Customer service Level 2!

In addition, our pest control account managers expressed their appreciation for the hard work that Emilie has put into her role and helping them and their customers whilst they were away on a recent business trip recently. They advised that “Emilie confidently communicated with our customers on our behalf, she made conscientious decisions and she double checked all of her work.  When cc’d into an email, we could see her asking the right questions and following up with polite and well written reply’s. We have had great feedback from both colleagues and customers to say what a good job she is doing.”

Emilie's line manager Carol Dean would also like to recognise Emilie for the great job she did whilst taking on her colleague's workload recently during holiday cover.

To recognise her efforts, Emilie has received a gift voucher. Well done, Emilie, and keep up the good work!